Customer Care Team Lead

Your Responsibilities

• Manage 8 employees in the Danish/Swedish team to ensure stable, high-quality Customer - Care and Sales Administration - operations
• Cultivate a customer-focused, service-minded attitude within the team
• Track Customer Care KPIs (e.g., customer satisfaction, complaint handling, order backlogs) and proactively address any areas for improvement
• Foster effective collaboration with Olympus’s Shared Service Center, defining roles, responsibilities, and KPIs to streamline processes
• Represent the team in North Customer Care meetings, promoting alignment and best practices
• Partner closely with Sales Managers and North Customer Care Managers on process improvements
• Oversee daily planning, prioritization, and workload balancing within the team
  

Your qualification

• Minimum of 2 years of experience in a Team Lead/Manager role within Customer Service/Support departments
• Relevant experience in the medical device industry, public procurement, tendering, or an affiliated industry (life sciences, other healthcare industries) is an advantage
• Full proficiency in Danish or Swedish and English; strong written and verbal communication skills
• Customer-oriented, structured, and results-driven, with an empathetic, pacesetting leadership style
• Skilled at working in international teams, with high cultural sensitivity and motivational abilities
• A strong commitment to diversity and inclusion, with the ability to contribute to a culture of Olympus
  

Your Benefits

We're actively reviewing applications and encourage you to apply if this opportunity fits your career goals. Our talent team will assess your submission and reach out as needed.

• Competitive base salary + annual bonus
• Company provided pension of 10% + health insurance
• Extra holiday entitlements
• IT equipment for both office and home setups, plus a company iPhone
• Structured Performance reviews and development opportunities
• Modern, well-equipped office with full amenities in Søborg
• Lunch at our top-rated canteen, the winner of the 2024 Kantineprisen award, along with daily coffee and snacks
• Diverse company event

Further Information

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit

www.olympus-europa.com

and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA .