EIB Trainee – Group Corporate Services – Group Digital Office – Platforms & Services Department – Operations & Service Desk Division – Service Desk Unit – based in Luxembourg

This position is based at our Luxembourg headquarters and require regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment.

The EIB, the European Union's bank, is seeking to recruit for its Group Corporate Services Directorate (GCS) – Group Digital Office (GDO) – Platforms & Services Department (P&S) – Operations & Service Desk Division (OSDK) – Service Desk Unit (SDK), at its headquarters in Luxembourg: TRAINEE

Duration: 5 months (fixed start date: 1st March 2025)

(With possible extension up to 6 months if required by University)

Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries that have been officially granted candidate status to join the EU, can be considered (Albania, Bosnia and Herzegovina, Georgia, Moldova, Montenegro, North Macedonia, Serbia, Turkey and Ukraine).

Please note that applications from students under the Erasmus+ programme cannot be considered.

Please note that you are requested to limit your applications to a maximum of three traineeship publications. We will only consider and retain the first three applications submitted.

Objective of the traineeship

You will provide end-to-end technical support for incidents and service requests from EIB Group staff worldwide. Our unit always puts the customer first and focuses on the quality resolution and overall satisfaction of the staff. You will work closely with the unit Service Managers, be fully involved in the ongoing projects and contribute to different initiatives by proactively proposing improvements to processes, systems and how these are shared across the EIB Group. This is a great opportunity for someone who is passionate about technology innovation and IT project management, and committed towards IT sustainability, we are looking forward for you to join our team.

Responsibilities

Your main responsibilities will be:

• Support ongoing projects and be proactive in proposing improvements to the processes and systems used
• Work with IT teams to identify areas of the organization for optimisation
• Contribute to promote understanding, awareness and implementation of Green IT initiatives,
• Conduct ongoing research of Green IT trends and provide recommendations;
• Review and propose improvements of the end user software at the EIB Group promoting standardization and rationalization of software products and license cost optimisation;
• Conduct research to identify emerging digital technologies and trends, and provide recommendations;
• Create relevant content to support the introduction or promote the awareness, of hardware and software in use, with a focus on mobile and new IT devices or services.
  
  

Academic Qualifications And Professional Skills

• Final year of studies or University degree in Computer Science, Engineering, Information Technology, Business Administration, or applicable fields
• Experience in project management would be considered an advantage
• Knowledge of data and information management would be considered an advantage
• Good planning and data analytic skills
• Service oriented and proactive approach
• Experience in content creation and communication - video editing skills will be considered an advantage
• Good knowledge of Sparkol, Camtasia or digital editing software would be considered an advantage
• Excellent knowledge of standard Microsoft Office tools, in particular: Excel, Word, PowerPoint;
• Excellent knowledge of written and spoken English and/or French. Knowledge of other EU language would be an advantage.
  
  

Competencies

Find out more about EIB core competencies here

By applying for this position you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorized disclosure of any information or any damage to the EIB Group reputation.

We are an equal opportunities employer, who believes that diversity is good for our people and our business. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.

Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Traineeship Recruitment team [email protected] who will ensure that your request is handled.

Your Application May Be Used For Another Campaign.

Please note that deadline for application is on the 27th November 2024.

More information on our EIB Traineeship Programme and Provisions for In-service training can be consulted on our EIB website; https://www.eib.org/en/about/careers/categories/traineeship-and-graduate.htm