Field Support Specialist - Odense

Job Description

The purpose of the role is to grow our Company’s presence in Denmark through developing, retaining and managing a designated portfolio of existing agents. Tapping into the potential of those agents is what our Field Support Team does: they identify growth opportunities, make sure our agents know how to use our systems, arrange additional advertising material to attract more customers or simply give the guidance on who to contact technical or other type of support to help with arising issues.

Responsibilities

Responsibilities of the role will include, but will not be limited to:

• Actively participate in the set-up and training process of new agents.
• Strategically revisit existing agents, with an effective re-training activity when needed.
• Act as a problem-solver when agent faces issues with their day-to day Ria business.
• Cooperate with other department in Ria to offer first class support to all the agents.
• Provide or update branding solutions to existing agents in accordance to Marketing Department’s guidelines.
• Create and nurture strong relationships with the portfolio of agents to ensure a long-lasting business collaboration with Ria Money Transfer.
• Self-organize a smartly-structured weekly plan to meet set target.
• Plan and execute on agents’ visit all around Denmark to provide tailored upgrade to the agent and/or solution to his problems
  
  

Qualifications

• Professional proficiency in English and Basic understanding of Danish language.
• Knowledge in other languages is a strong plus.
• Excellent communication and relationship building skills.
• Ability to work individually and with minimal supervision.
• Assertiveness and target driven approach.
• Stress resilience.
• Client orientation.
• Analytical thinking.
• Flexibility regarding working schedule.
• IT skills or interest
• High school diploma/Bachelor’s degree
• Education can compensate for lack of experience
  
  

This position can be based in Odense.