Head Of Customer Operations

About the company

you will be part of the Sales Transformation (Full Service) transformation and differentiation program by delivering cutting-edge CRM, Field Service, pricing, and customer-facing solutions that enhance customer satisfaction, streamline operations, and provide a competitive edge in the market. By delivering, developing, and optimizing these critical areas, we aim to differentiate our company and provide exceptional value to our customers.

Norican Group includes the following brands: Wheelabrator - surface treatment, DISA - foundry technology, ITALPRESSE GAUSS and STRIKO WESTOFEN - aluminium melting and holding furnaces. The Norican Group supplies its services and products to 25,000 customers operating in more than 30 different industries in 100 countries and employs more than 2,000 people.

Responsibilities

Contributing full service transformation program (transformation of sales and offering)

Developing and maintaining development IT roadmap and target stage for this areas

Developing and delivering applications services/solutions based on needs and requirements from Norican Business (Business acumen)

Securing adaption of applications and following up benefits realisation of investment made on this area

Managing budget and actual costs Managing team of experts and external vendors

Delivering performance based (SLA) services for users/keyusers/management

Establishing supplier Strategy for Norican IT Creating and maintaining roadmap for his/her area of responsibility including internal needs, as well as application lifecycle activities

Profile

Degree in Business Administration, or a related field

At least 5 years of experience with a proven track record in a position as leader to develop and delivery application services

At least 5 years experience with leading team of experts

Proved records for driving change and transformation

Competence with Microsoft D365, or other CRM and Field Service systems

Experience working with strategy & execution, with a proven ability to envision and drive a tactical execution effort

Experienced in working with IT offerings within an industrial setting

Fluency in written and spoken English

Personal Characteristics

Confidence and willingness to build valuable stakeholder relationships

Motivated to delivery business value and results

Excellent communication and change management skills

Resilient & diplomatic with personal authority

Ability to take ownership and initiative to deliver continuous improvement.

People leader

Benefits

Flexible working hours

Competitive Salary & Bonus

Company-Paid Internet

Join a dynamic and inclusive team with an open culture that values every individual’s contribution. A great international team where there is a open culture where there is room for everyone