Head of IT Business Solutions Department - based in Luxembourg

This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support. The EIB, the European Union's bank, is seeking to recruit for its Group Corporate Services Directorate – Group Digital Office, at its headquarters in Luxembourg, the Head of IT Business Solutions Department.*

• internal benchmark: Department Head
  
  

This is a full-time position at grade 8/9.

The successful candidate will be offered a definitive duration contract (CDD) of 5 years which may be renewed or converted in accordance with applicable policies and rules.

Applicants will receive initial feedback in December 2024.

Purpose

Are you ready to be a driving force in a major digital transformation that’s set to redefine how we deliver value in a leading financial institution? As the Head of IT Business Solutions, you’ll have the unique opportunity to shape the future of technology delivery, merging agile innovation with robust software solutions to directly support our strategic goals. This role is about leading a cultural and operational shift toward faster, leaner, and more impactful technology solutions.

Join us in a pivotal position where you’ll navigate complex challenges, optimize our software capabilities, and champion an international team in delivering cutting-edge solutions. You’ll have direct impact to shape strategic programs, lead collaborations with diverse stakeholders, and implement impactful changes. This is your chance to make a lasting impact on the bank's digital trajectory, ensuring our technology aligns seamlessly with business needs and drives sustainable efficiency.

Are you up for the challenge? Apply to lead transformative change and set new standards in IT excellence!

Operating Network

You will report to the Group Chief Digital Officer, within the Group Corporate Services Directorate.

The department enables the business and to build fast, efficient and value added business solutions to respond to specific needs for front & corporate applications to client relationship management developments while managing risk & ensuring compliance and is composed of four Divisions.

Accountabilities

• Strategic leadership including developing and implementing a long-term strategy for IT Business Solutions, aligning with the bank’s overarching strategic goals. Leading critical programs to enhance both business and back-office operations, optimizing our software and systems landscape.
• Drive the organization’s digital ambition by transitioning to modern software practices, including agile, DevSecOps, and cloud solutions. Guide the move towards low-code platforms and the standardization of IT architecture.
• Manage a diverse IT organization, including 100+ internal staff and 400+ consultants, overseeing partnerships and vendors to optimize delivery models, ensure value, and maintain high performance across outsourced and in-house teams.
• Be a strategic partner to key Group stakeholders, influencing and aligning IT initiatives with business needs. Represent IT in senior forums and governing bodies, providing insights and recommendations.
• Ensure continuous alignment with business services and IT Strategy, determine vision and investment decisions, define the organisational structure, transform and optimise delivery practices, assuring the optimal functioning of activities and organisation-wide services
• Contribute to the development enterprise software solutions and coordinate the simplification of our system landscape, selection of any new systems and tools aligned to enterprise architecture standards and business needs, and provide operational services aligned to GDO’s and operational standards (OLAs/SLAs) and relevant policies
• Cultivate a high-performing team through continuous learning and improvement, enabling cross-functional skill-building and capability scaling. Drive a culture of accountability, collaboration, and growth within the department.
• Drive the culture of innovation and empowerment jointly with GDO and business
  
  

Qualifications

• University degree (minimum an equivalent to a Bachelor) preferably in a technology or information management related subject
• At least 10 years of experience related to the IT / information management function
• At least 5 years in a leadership or managerial role demonstrated not only in the operational field but also in terms of motivating large teams and complex projects
• Broad and deep technical, software and technology management, and managerial knowledge of digitalisation practices and IT business applications would be a significant advantage
• Strong software delivery skills and proven track record in scaling up best practices for software development, delivering faster time to value with sustainable cost efficiency
• Proven record of positive transformation programme in a major bank, a public institution or in an international organisation would be an advantage
• Experience in agile ways of working, preferably in scaled model involving business
• Experience in managing outsourced services in IT/data areas would be an advantage
• Excellent knowledge of English and/or French (**), with a good command of the other. (Knowledge of other EU languages would be an advantage).
  
  

Competencies

Find out more about EIB core and managerial competencies here.

To find out more about our eligibility criteria click here

(**) Unless stated explicitly as a required qualification, a good command of French is not a pre-requisite for hire. As both English and French are however official working languages of the EIB, proficiency in both languages is a pre-requisite for your future career development. Any language clause in your contract must be fulfilled in order for you to be eligible for a promotion (either via the annual appraisal cycle or via an internal selection process). Proficiency is understood to mean the attainment of level 5 of the Inter Institutional language courses, corresponding to B1.2 of the Common European Framework of Reference for Languages (CEFRL). The Bank offers appropriate training support.

We hire and value talent with unique characteristics, creating a work environment where they can be themselves. We believe that Diversity, Equity and Inclusion makes us a performing and innovative organisation. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation, disability or neurodiversity.

We strongly invite applicants with a disability, neurodivergent profile or chronic condition to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Recruitment team [email protected] who will ensure that your request is handled.

By applying for this position, you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorised disclosure of any information or any damage to the EIB Group reputation.

Deadline for applications: 9th December 2024